Glance support
Support
Need help with Glance SAT or Glance IELTS? We're here.
For iOS and Android apps.
Contact Us
Have a question, feedback, or need assistance? Send us an email and we'll get back to you as soon as possible.
support@glanceprep.comFrequently Asked Questions
Which Glance app should I use?
Choose Glance SAT for Digital SAT Reading & Writing vocabulary, or Glance IELTS for IELTS Academic vocabulary focused on register, word forms, and contextual use. Both apps use Home Screen and Lock Screen exposure where supported, plus one short daily quiz.
How do I manage my subscription?
On iOS, go to Settings → [Your Name] → Subscriptions and select Glance. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions. Store subscriptions, renewals, cancellations, and refunds are managed by Apple or Google.
How do I restore a purchase?
Open the same Glance app on the device signed into the Apple Account or Google account that made the purchase, then use Restore Purchases in the app. If access does not return, email support@glanceprep.com with the app name and platform. Please do not include payment card details.
How do I add a widget?
On iOS, long-press the Home Screen or Lock Screen, tap the add/customize control, find Glance, choose a widget, and save. On Android, long-press an empty Home Screen area, choose Widgets, find Glance, and place the widget. Available widget types depend on your device and operating system.
How do I turn off notifications?
On iOS, go to Settings → Notifications → Glance. On Android, open your device Settings → Apps → Glance → Notifications. You can also adjust reminder preferences inside the app where available.
What is the 3-day full access pass?
Some new users may see a 3-day full access pass during onboarding. It does not require a payment method and does not create an Apple or Google Play subscription. Its expiration is stored locally on your device; after it ends, premium access requires a store subscription.
Will deleting the app delete my progress?
Learning data is stored on-device and is not synced to a Glance account. Deleting the app generally removes local learning data, subject to platform backup behavior. Export or backup options are not currently provided by Glance.
Does Glance guarantee a higher SAT score or IELTS band?
No. Glance is an educational vocabulary practice tool. It does not guarantee a score increase, IELTS band result, admission outcome, or any particular test performance.
You may also find helpful information in our Privacy Policy and Terms of Use.